Also, sometimes the filter cartrage gets so dirty that it slows the flow enough to keep the wheel from spinning. One way to deal with the gunked up filter is to pull it out of the basket just a little to let water flow underneath it. This, of course, reduces the volume of water actually mechanically filtered. Or, you could use some tank water and clean the gunk out of the filter.
Cleaning the filter cartrage and the contact points for the biowheel usually does the trick for me.